1. Who we are
NorthStone Stays ("we", "us", "our") is the data controller for personal data collected through this website. Our contact details:
- Email: hello@northstonestays.co.uk
- Phone: +44 7425 763255
- Registered address: Bartle House, Oxford Court, Manchester, M2 3WQ
2. Data we collect
- Contact form submissions: name, email, phone, property location and type, bedrooms, current letting status, target income, message.
- Email correspondence: the content of any emails you send us and our replies.
- Analytics cookies (only with your consent): anonymised usage data such as pages visited, referrer and approximate location.
- Server logs: IP address, browser type and timestamps, retained briefly for security.
3. How we use it
- Respond to your enquiry and provide an earnings review.
- Deliver our property management service to clients.
- Improve our website and content (analytics, where consented).
- Comply with legal and tax obligations.
4. Lawful basis (UK GDPR)
- Legitimate interests: responding to enquiries you send us.
- Consent: analytics cookies and any marketing email.
- Performance of a contract: delivering our service to clients.
- Legal obligation: retaining records for HMRC and other regulators.
5. Sharing
We share your data only with trusted processors needed to deliver our service: our hosting provider, our email service provider, and (for clients only) the booking channels we list properties on. We never sell your data.
6. Retention
- Enquiries that do not become clients: retained for up to 24 months.
- Client records: retained for 7 years after the relationship ends, in line with HMRC guidance.
- Server logs: typically deleted within 30 days.
7. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Ask us to correct inaccurate data.
- Ask us to erase your data.
- Restrict or object to processing.
- Receive your data in a portable format.
- Withdraw consent at any time.
To exercise any of these rights, email hello@northstonestays.co.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.
8. Cookies
See our Cookie Policy for what cookies we use and how to manage them.
9. Updates
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.